Kartique reserves the right changing product prices if it is mistakenly priced or stated.

Terms & conditions of sales
Unless specified, all products are covered with a 12 month manufacturer's warranty if the damage is due to manufacturing defect. Warranty is not applied to commercial usage. This warranty does not cover normal wear and tear, damage arising from abnormal use or abuse and any indirect or consequential loss. Upon receipt of full payment and the invoice, Kartique assumes that you have accepted our full terms and conditions. Any reserved goods for period over 3 months are not refundable. If you change your mind about your reserved goods, a store credit can be issued.

Shipping Policy
All delivery costs quoted are based on ground floor/front door basis, unless stated otherwise. Up stair deliveries are available on application to Kartique and will incur additional fees. If stairs are not disclosed the items will be delivered to ground floor only.
All deliveries will take place during normal business hours Monday - Friday 8.30am to 5pm.  Weekend deliveries can be arranged.  Please contact Kartique to discuss if this is an option.
All deliveries contain valuable goods. Our couriers are contracted to produce proof of delivery. If you will not be home to accept delivery you may wish to arrange delivery to a neighbour or your office. If you are comfortable with having your order left at your front door, please indicate this in your extra delivery instructions. Please note that we take no responsibility for missing goods if you select this option.

It is the buyers' responsibility to ensure delivery address is correct at the time of dispatch. Re-direction fees may apply if goods have already been dispatched
For Non-bulky goods delivery, delivery courier courtesy call might not be available, as some of them are not issued company phone.

Kartique uses external freight services. It is the customers responsibility to track the delivery progress with the courier once items are despatched. We cannot guarantee a specific delivery date or time and take no responsibility with any delivery delay due to the couriers schedule.

Kartique reserves the right to revise the freight cost calculated by the system if there are any errors or if there was an increase in the freight costs by the courier companies.

Small Parcels will be delivered to the provided address and will require a signature on receipt. Where no one is home to sign for the parcel, a card will be left detailing the nearest exchange outlet where the parcel can be collected during business hours.

Picking up order
Our warehouse is only open for public pick ups on an appointment basis.
Collection times are by appointment only and we require 48 hours notice. Please contact 08 94307910 and quote your order number. Valid ID (with matching address as per invoice) will be required for collection.

7-days Money Back Guarantee - Refund Policy
If you are unhappy with the product (except for lighting, rugs, homewares or accessories) you are entitled to a refund providing that we are informed within 7 days of delivery. Goods must be returned or collected within 5 working days from the day you request for a return. All return costs will be at the buyers' expense. Therefore the refund will be given minus the total delivery and collection costs. All items must be in the original wrappings and not assembled or part assembled in any way. A 20% restocking fee applies if goods are not returned in original condition. Restocking fees also applies to assembly and rubbish removal services provided by the Company and its contractors.
Upon receipt of returned goods, we will inspect and the refund will be processed (if no problems) within 7 working days.

Custom Made and Made to order Items - Refund Policy
Buyer has the responsibilities to ensure all made to order and customised items are what they are after. We do not offer a refund for made to order and customised items due to change of mind.

Commercial and Trade order - Refund Policy
Cancellation of any commercial and trade orders will incur a 30% cancellation fees once order has been confirmed by the buyer.

Floor stock, Ex display & Clearance items - Refund Policy
All floor-stock, ex-display and clearance items are purchased in "as is" condition. These items are non-exchangeable, non-returnable and non-refundable due to change of mind.

Damaged Goods - Refund Policy
It is the buyers' responsibility to inspect the goods within 48 hours of delivery. Damages must be reported upon receipt of goods and customers must adhere to the claims process, including proof of damages and arrangement of goods to be returned for inspection. Any damages/faulty claims or refunds after 48 hours of delivery will be treated as a warranty claim. Buyer must bear all delivery costs incurred in the claim process.

24 hours notification for fragile items
We require damage notification within 24 hours of receipt of goods for fragile items. This includes all homewares, accessories, glass top furniture pieces etc. For more information on what products are covered under this policy please contact our showroom staff.

Kartique provides complimentary storage of paid in full goods for up to 3 months. After this period, a 5% storage fee of the order total will apply, extending the storage period by up to 3 months. Storage fees are nonrefundable. We do not accept cancellation of any goods that have been in storage for 3 months or longer.

Gift Voucher
All Kartique Gift Vouchers are redeemable for merchandise only and can be used in store or online. No exchangeable to cash. Gift voucher is not transferable.

Warranty Terms & Conditions
Kartique warrants all goods, except for fragile items including homewares, accessories. Any defects must be reported within 24 hours of receipt of goods. We cover manufacturing defects i.e. material and workmanship for a 12 months period.
Warranty does not cover normal wear and tear, damage arising from abnormal use, no proper maintenance and modified goods. Pilling is natural and common on fabric, and it is not covered under warranty. Kartique has the discretion to obtain proof of purchase and any additional information to decide on warranty outcomes.
Upholstery warranty covers workmanship issue on stitching, excludes normal wear and tear, damage arising from abnormal use, no proper maintenance and colour fading from sunlight.
As the solid timbers in our range are natural products, they may expand and contract due to varying temperature and environmental conditions. This may cause a small hairline crack that will not affect its structural integrity. This is normal and not considered a fault or flaw, rather, it is a unique and beautiful characteristic.
Any item requiring replacement due to wear and tear will be at the purchaser’s expense.
Claims submitted after 48 hours of receipt of goods will be treated as warranty claims.
Any repair or replacement under this warranty is limited to the defective part only. Kartique reserves the right to determine whether a part has failed due to a defect or wear and tear and whether a component should be repaired or replaced. Freight, labour and other items are charged to the purchaser at standard.
This warranty applies to the original purchaser only who may not assign or transfer any benefit conferred by this warranty. For the purposes of any protection from Kartique, all subsequent purchases acquire the furniture “as is”.

Pre order
By placing a pre order, you understand that we only provide estimated delivery time frame. We cannot guarantee a delivery date for pre order item as it is subjected to freight factors and custom clearance. Every customer is important to us and we endeavor to provide you with the most accurate delivery information.

Contact Information
Questions about the Terms of Sale should be sent to us at

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