Client Care
Jewellery
Jewellery can discolour over time. This can be caused by exposure to moisture, acidity (ph balance) of skin, use of perfume, hairspray, soap, moisturiser etc, some cleaning products such as bleach and chlorine.
AVOID:
- wearing your jewellery while swimming, showering, cleaning and exercising to avoid tarnishing.
- exposing your jewellery to chemicals or cosmetics such as foundations, perfumes, hairsprays.
- excessive heat or prolonged periods of direct sunlight
- cleaning your jewellery in commercial dip solutions as they are not for suitable stone set jewellery, hollow jewellery, plated jewellery.
- wearing delicate jewellery on a regular basis
General
Silver can be cleaned with a silver cleaning cloth. If this does not work then commercial cleaning at a jewellers may be needed.
Plated jewellery is suitable for occasional wear. Polish with a soft cloth or use warm soapy water. Take care when cleaning as excessive rubbing could remove some of the plating. Avoid perfumes and lotions coming in contact with plated jewellery as the plating may react and wear off quickly.
We advise not to wear your plated jewellery in chlorine or in the shower as chemicals may react with the plating and wear off quickly.
Stone set jewellery is suitable for everyday wear however some designs are not. For example a ring set with stones in a baguette setting is best worn only occasionally. Warm, soapy water is best for cleaning stone set jewellery.
All silver is suitable for everyday wear unless it is a fragile design.
Furniture
Sketch Maintenance of Materials Customer Care Guide
Sketch Maintenance of Upholstery Customer Care Guide
Sketch Maintenance of Timber Customer Care Guide
Ethnicraft Maintenance of Timber Customer Care Guide - Varnished Wood
Ethnicraft Maintenance of Timber Customer Care Guide - Oiled Wood
Ethnicraft Maintenance of Upholstery Customer Care Guide
Ethnicraft Maintenance of Outdoor Furniture Customer Care Guide
Ethnicraft Maintenance of Accent Tables Customer Care Guide
Ethnicraft Maintenance of Mirror Customer Care Guide
TOPPLING FURNITURE
WARNING
Child fatalities have occurred from furniture toppling over.
- Always secure this furniture with an anchor device.
- Always secure your television by using an anchoring device.
- Never allow children to stand, climb or hang on drawers, doors, or shelves.
- Never open more than one drawer at the time.
- Place heavy items down low
- Never place a television on any furniture other than a Entertainment units intended for this purpose.